Integrity Report 2022

Welcome letter

Training

Integrity assessment

Brand integrity

Complaint management

Customer support

Looking back

Looking ahead

CUSTOMER SUPPORT

Comprehensive assistance, wherever you are

GLOBALG.A.P. Customer Support is the first stop and best source for accurate and reliable information on all GLOBALG.A.P. products and services. As part of the Integrity Program, the Customer Support team assists stakeholders across the world in using the GLOBALG.A.P. database as a certificate validation tool. The Customer Support team also monitors the information that certification bodies upload to the GLOBALG.A.P. database, helping to ensure the data is complete and accurate.

+49 221 577 76 100

GLOBALG.A.P. Customer Support is available for:

Certification bodies

Technical support
Data accuracy

Producers

General information about the certification process

Retailers

Certification validation
Database bookmarking tool
Customized support

Suppliers

Certification validation
Database bookmarking tool
Customized support
GLOBALG.A.P. Chain of Custody certification support
resolved requests
certification bodies supported
retailers and supplier companies supported
hours of database training

In 2022, the Customer Support team provided assistance in 10 languages: Arabic, Czech, Dutch, English, French, German, Greek, Russian, Spanish, Ukrainian 

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