Integrity Report 2021

wELCOME LETTER

Training

INTEGRITY Assessment

Brand Integrity

Complaint Management

Customer Support

The Future

CUSTOMER SUPPORT

Comprehensive assistance, wherever you are

GLOBALG.A.P. Customer Support is the first stop and best source for accurate and reliable information on all GLOBALG.A.P. products and services. As part of the Integrity Program, the Customer Support team assists stakeholders across the world in using the GLOBALG.A.P. database as a certificate validation tool. The Customer Support team also monitors the information that certification bodies upload to the GLOBALG.A.P. database, helping to ensure the completeness and accuracy of data.

+49 221 577 76 100

GLOBALG.A.P. Customer Support is available for:

Certification bodies

Technical support
Data accuracy

Producers

General information about the certification process

Retailers

Certification validation
Database bookmarking tool
Customized support

Suppliers

Certification validation
Database bookmarking tool
Customized support
GLOBALG.A.P. Chain of Custody certification support
resolved requests
+
certification bodies supported
+
retailers and supplier companies supported
+
hours of database training

In 2021, the Customer Support team provided assistance in 11 languages: Arabic, Czech, Dutch, English, French, German, Greek, Romanian, Russian, Spanish, Ukrainian

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