Integrity Report 2020

wELCOME LETTER

Training

Assessment

Brand Integrity

Complaints Management

Customer Support

The Future

CUSTOMER SUPPORT

Comprehensive assistance, wherever you are

Ute Terheggen

German, English

Team Leader

Christian Vetter

German, English, Dutch, French

Farah Herz

German, English, Arabic

Javier García

English, Spanish

Gabriela Kabotova

German, English, Czech

Olha Hrabovska

English, Spanish, Ukrainian, Russian, French

Georgios Kimourtzakis

Greek, English, German

Livia Hainarosie

Romanian, English, German, Spanish

GLOBALG.A.P. Customer Support is the first stop and best source for accurate and reliable information on all GLOBALG.A.P. products and services. As part of the GLOBALG.A.P. Integrity Program, the Customer Support team assists worldwide stakeholders in using the GLOBALG.A.P. database as a certificate validation tool. The Customer Support team also monitors the information that certification bodies upload to the GLOBALG.A.P. database, helping to ensure the completeness and accuracy of data.

+49 221 577 76 100

GLOBALG.A.P. customer support is available for:

Certification Bodies

Technical support
Data accuracy

Producers

General information about the certification process

Retailers

Certification validation
Database bookmarking tool
Customized support

Suppliers

Certification validation
Database bookmarking tool
Customized support
CoC certification support
resolved requests
+
calls/month
+
supported retailers
and supplier companies
main products with
40+ standards and programs
+
hours database training/year
different languages

During 2020, the Customer Support team provided assistance in Arabic, Dutch, English, French, German, Romanian, Russian, Spanish, and Ukrainian.

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